All orders will be delivered within 3-5 working days via DHL  and FedEx Express shipping partner  . Delivery will be made between 9am-5pm, Monday to Friday. Read on for precise delivery windows Over the sale and clearance period, not eligible for free shipping.

Shipping Rates – Worldwide

All orders will be sent with DHL, Allow 3-5 working days of the order date. Freight Company will contact you directly should your item be held in customs for payment of duty. For some countries, delivery could take longer, please Contact us for an exact time.


*Sale or clearance dresses are not returnable. Only exchanges for another dress or store credit will be applied. Making a return or exchange for clothing and accessories is easy using our Paid collection service with DHL.

  • Request a Returns Merchandise Authorization (RMA) number within 5 days of receiving your order (or 3 days in sale period) by emailing, Your RMA number is valid for the next 5 days within which you can send your unwanted item(s) back to us. Please state your reason for return.
  • Your RMA number is valid for the next 5 days within which you can send your unwanted item(s) back to us. Please state your reason for return by emailing
  • Once we have authorized your request, we will arrange a DHL, collection at a time convenient to you, e-mailing you all documentation required.
  • Please print the documents that we e-mail to you. Leave your package open until the driver has checked the contents.
  • You will be notified via e-mail once your return has been received and processed.
  • Returns Back to Original Payment are subject to a 10% re-stocking fee.

No Return ,Exchanges only

Please note we can only exchange items for a different size. within 7 days after received goods, When requesting your RMA, please specify the size you require. If you wish to exchange your item for an alternative style/Sizes,

Receiving a refund

Your refund will either be credited to the original purchaser's credit card or Couture Fashion account and will exclude shipping costs (with the exception of faulty items) which we deduct to cover the cost of our collection service. If your order has been sent to a destination within the India, all sales taxes will be refunded. Outside the India, customs duties and sales taxes are non-refundable through Fashion Globals. However, you may be able to recover these by contacting your local customs bureau directly. Once we receive your return back, please allow 14 working days to for the refund to be issued. Refunds will be with you in 3-5 working days once issued.

Our policy

Items should be returned new, unused, and with all Couture Fashion tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer.Where provided, belts, dust bags and price tags should be included with your return.Please email if any of your purchases have been delivered without a COUTURE FASHION tag. All items returned should have a Return Merchandise Authorization (RMA) number which we will generate for you once we have received an email at with a return request. Unidentified returns may be returned to the sender.

Faulty goods

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 15 days of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items.